Saint Michael's Medical Center Patient Information
Thank you for choosing Saint Michael's Medical Center. The links below
will provide access to information that you may find useful before, during,
and after your stay. Should you have any questions, please contact our
Admissions Department, at
At Saint Michael’s Medical Center, we are firmly committed to providing
high-quality care to achieve patient satisfaction. If an issue arises
that cannot be resolved by the patient’s caregiver, the Patient
Experience Coordinator is available to address any concerns from patients
and their families. To contact the Patient Experience Coordinator, please
call (973) 877-5295.
Patients and families may report any patient safety concerns to outside
regulatory and accreditation agencies, i.e., the New Jersey Department
of Health and the Joint Commission. The New Jersey Department of Health
may be contacted by:
- Written notification at the following address: New Jersey Department of
Health, Division of Health Facilities and Licensing, PO Box 367, Trenton,
- Calling the New Jersey Department of Health Complaint Hotline at 800-792-9770
to receive information to file a written complaint.
Any patient safety concerns may be reported to the Joint Commission as follows:
Visit the Joint Commission home page at www.jointcommission.org
and click on the link under the Action Center which states “Report
a Patient Safety Event.”
- By fax to (630) 792-5636.
- By mail to the Office of Quality and Patient Safety, the Joint Commission,
One Renaissance Boulevard, Oakbrook Terrace, IL 60181 (include the hospital
name and complete address).
We support price transparency. For our patients to understand their potential
financial liability for hospital services, we are making our hospital
charges available to patients. Hospital charges vary based on the type
of care provided. The price can differ from patient to patient for the
same services. The price will be different for complications or different
treatment for the patient's personal health condition. Patients also
may qualify for financial assistance. Please contact Jason Turner at 973-983-1713
or Jasonturner@primehealthcare.com or our Financial Counseling Department
at 973-877-5195 for a price estimate or to find out if you qualify for
We are dedicated to providing consumers with as much information as possible
regarding potential healthcare costs. Accordingly, we have listed information
on the insurers and products the hospital participates in as well as any
This list may not be comprehensive. For example, specialty insurers such
as workers’ compensation and personal injury protection (“PIP”)
are not included because there are a number of different types of insurance
products and we may not participate in all of them.
If you do not see your plan listed on our website, we strongly recommend
that you contact us or your health insurance plan to confirm whether your
plan is in-network or out-of-network.
Click here to see a list of the insurance plans that Saint Michael's participates
in. It is also important that you contact your insurance company prior
to receiving services or care at Saint Michael's. Each plan is different
and some provide different levels of coverage that could make a difference
in your out-of-pocket costs. It is always best to contact your insurance
company to obtain more information.
In addition, the physicians who provide care within our hospital might
not participate in the same insurance plans as the hospital. You should
check with the physician who is arranging your healthcare services to
see which insurance plans the physician participates in. You should also
know that these healthcare professional(s)’ costs are not included
in the facility’s charges. They will bill separately.
Physicians and Physicians Groups We Employ
Click here (coming soon) to see a list of the physicians or physician groups
that are employed by Saint Michael's. While the physicians are hospital
employees, you may still receive a separate bill for their services in
the event they process their own billing.
Physicians and Physicians Groups With Whom We Contract
Click here (coming soon) to see a list of the physicians and physician
groups that are contracted with Saint Michael's. They are not hospital
employees but instead have a contract with the hospital to provide certain
healthcare services that prevents us from using any other physicians for
these services. You should also know that these healthcare professionals’
costs are never included in the facility’s charges. They will bill